Last Updated: March 16, 2026

1. Acceptance of Terms

By accessing and using the Hi Ceylon Travels website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Booking and Payment

All bookings are subject to availability and confirmation. A deposit may be required to secure your booking, with the balance due before travel commencement. Payment terms will be clearly communicated at the time of booking.

2.1 Payment Methods

We accept various payment methods including bank transfers, credit cards, and other methods as specified during the booking process.

3. Cancellation and Refund Policy

Cancellation policies vary depending on the type of service booked. Cancellation fees may apply based on the timing of cancellation and the terms of third-party suppliers. Refunds, if applicable, will be processed according to our refund policy communicated at the time of booking.

4. Travel Documents and Requirements

It is the responsibility of the traveler to ensure they have valid travel documents, including passports, visas, and any required health certificates. Hi Ceylon Travels is not responsible for any issues arising from invalid or missing travel documents.

5. Travel Insurance

We strongly recommend that all travelers obtain comprehensive travel insurance covering medical expenses, trip cancellation, and personal liability. Hi Ceylon Travels is not responsible for any losses or expenses incurred due to lack of adequate insurance coverage.

6. Changes to Bookings

Changes to bookings may be subject to availability and additional charges. Any changes must be requested in writing and are subject to approval and applicable fees.

7. Liability

Hi Ceylon Travels acts as an agent for various service providers including hotels, transportation companies, and activity operators. We are not liable for any loss, damage, injury, or death resulting from the acts or omissions of third-party service providers.

8. Force Majeure

Hi Ceylon Travels shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, or government actions.

9. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Hi Ceylon Travels or its content suppliers and is protected by copyright and other intellectual property laws.

10. Privacy

Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices regarding the collection and use of your personal information.

11. Contact Information

For any questions regarding these Terms and Conditions, please contact us:

• Email: info@hiceylontravels.com
• Phone: +94 77 251 0850

12. Modifications to Terms

Hi Ceylon Travels reserves the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting to this website. Your continued use of our services after such modifications constitutes acceptance of the updated terms.